Return & Refund Policy

At RefrigerationGo, your satisfaction is our top priority.
We work hard to ensure that every product you receive meets your expectations.
If for any reason you are not completely satisfied with your purchase, we offer a 14-day free return policy from the date your order is delivered.
Our goal is to make your shopping experience smooth, reliable, and worry-free.

1. Eligibility for Returns

To qualify for a free return, please make sure the following conditions are met:

• The return request is made within 14 days of the delivery date.
• The item must be unused, unopened, and returned in its original packaging with all labels, manuals, and accessories included.
• A valid proof of purchase or order number must be provided.
• The item must not be a clearance, final-sale, or customized product, unless it arrived defective or damaged.
• Returned items must be securely packaged to prevent damage during shipment.

Please note: Items that do not meet these conditions may not be eligible for a full refund.

2. How to Initiate a Return

Starting a return is simple and hassle-free.
Please contact our Customer Service Team with your order number and a brief description of the reason for return.

Contact Information:
📧 Email: support@refrigerationgo.com
📧 Email: sebastiancraiger@gmail.com
📞 Phone: +1 (213) 781-3540
💬 WhatsApp: +1 (213) 781-3540

Once your request is approved, our team will provide:

• A prepaid return shipping label
• Step-by-step return instructions to help you send your item safely

Please make sure to ship the product back using the provided label to ensure free return eligibility.

3. Refund Process

After we receive your returned item, our inspection team will carefully review its condition.
Once approved, your refund will be issued to your original payment method within 5 business days.

Refunds will cover:

• The full purchase price of the product
• Any standard shipping charges paid at the time of purchase

Please note that express or expedited shipping costs are non-refundable.
If your return does not meet the eligibility criteria, we will contact you with further options.

4. Replacements

If your item arrives damaged, defective, or incorrect, please contact us immediately.
We will gladly arrange a replacement or issue a full refund at no additional cost.
You may be asked to provide photos or videos of the product to help us process your request faster.

5. Exceptions & Exclusions

Some products are not eligible for return or refund. These include:

• Products damaged due to misuse, mishandling, or incorrect installation
• Customized, special-order, or final-sale items
• Items returned after 14 days of delivery
• Products missing original packaging, accessories, or documentation

6. Additional Notes

• All refunds will be made in the same currency and method used for the original purchase.
• Depending on your payment provider, it may take a few additional business days for the funds to appear in your account.
• We reserve the right to refuse returns that do not comply with our policy.

7. Need Help?

If you have any questions about your return, refund, or product condition, please don’t hesitate to reach out.
Our customer care team is here to help you every step of the way — because your trust means everything to us.

📧 Email: support@refrigerationgo.com
📞 Phone / WhatsApp: +1 (213) 781-3540

Thank you for choosing RefrigerationGo.
We truly appreciate your business and look forward to serving you again!