Payment Policy

At RefrigerationGo, we are committed to providing a secure, transparent, and reliable payment experience for all customers. Please review our Payment Policy carefully before placing an order.

Accepted Payment Methods

We currently accept the following payment methods, subject to availability at checkout:

Credit and Debit Cards, including Visa, MasterCard, American Express, Discover, and other major cards

PayPal, Shop Pay, Apple Pay, Google Pay, and other third-party payment gateways enabled on our store

All payments are processed securely through trusted payment providers. RefrigerationGo does not store or have access to your full credit card number or complete payment information.

Currency

All prices displayed on our website are listed in U.S. Dollars (USD), unless otherwise stated.

If your payment method or bank account uses another currency, your bank or card issuer may apply currency conversion fees or international transaction fees. These fees are charged by your bank or payment provider and are not controlled by RefrigerationGo.

Payment Authorization

By placing an order on our website, you authorize RefrigerationGo to charge the full order amount to your selected payment method. This may include the product price, applicable taxes, shipping fees, shipping protection fees, or any other charges displayed at checkout.

Orders will not be processed or shipped until payment has been successfully completed and confirmed.

Order Processing After Payment

Once payment is successfully received, we will begin processing your order.

Most orders are prepared for shipment within our normal processing timeframe. For refrigerant products, order processing may also depend on product availability, shipping carrier requirements, and any required customer information.

If additional verification is required, we may contact you by email before shipping your order.

Bulk Orders and Invoice Payments

For bulk orders, wholesale orders, or special pricing requests, RefrigerationGo may provide a custom invoice or payment link.

The order will only be processed after the invoice or payment link has been fully paid. Prices, discounts, and product availability may be subject to confirmation before the invoice is issued.

Payment Security

We use secure checkout technology and trusted third-party payment processors to help protect your personal and financial information.

All payment information is encrypted and processed through secure payment gateways. We do not collect or store full payment card details on our website.

Failed or Declined Payments

If your payment is declined or fails, please check the following:

Make sure your card information is correct

Confirm that your billing address matches your payment method

Contact your bank or card issuer to approve the transaction

Try another payment method

RefrigerationGo reserves the right to cancel or hold an order if payment cannot be successfully processed.

Fraud Prevention and Order Verification

To protect our customers and our business, we may review orders that appear to be high-risk, unusual, or potentially fraudulent.

In some cases, we may request additional verification before processing or shipping an order. This may include confirming billing details, shipping information, payment authorization, or other order-related information.

We reserve the right to cancel any order that cannot be verified or appears to violate our payment security policies.

Payment Disputes and Chargebacks

If you believe there is an issue with your payment, order, delivery, or product, please contact us first before opening a payment dispute or chargeback.

We are committed to reviewing payment-related concerns and working with customers to resolve issues fairly.

Please note that once a payment dispute or chargeback has been opened, the funds may be handled directly through the bank or payment provider’s dispute process. In that case, our ability to issue refunds or make changes to the order may be limited until the dispute process is completed.

Refunds

Approved refunds will be issued back to the original payment method used at checkout.

Refund processing time may vary depending on your bank, card issuer, or payment provider. RefrigerationGo does not control how long your bank takes to post the refund to your account.

For more details about returns and refunds, please review our Return & Refund Policy.

Contact Information

If you have any questions about this Payment Policy or need help with a payment issue, please contact us:

Email: support@refrigerationgo.com